What are terms and conditions for?
Terms and conditions ensure customers know how we work and what we do. All customers must read through our terms and conditions sheet and sign it before we take on any orders. Our terms and conditions are also clearly explained verbally to you on your appointment. Terms and conditions protects not only the customer but also our business and by you agreeing to sign our terms and conditions sheet means its a legal contract between our customer and our business.
What we do
Carolyn Anne’s Bridal sells wedding dresses, bridesmaid dresses and accessories but we are NOT the actual dressmakers. We have our own international dressmakers and designers who work for us and all of our dresses are made brand new.
How we measure
Due to us not being the dressmakers we do not provide you with a wedding or bridesmaid dress on a "Made to measure" basis but we will have your dress made to your measurements of bust, waist, hips and height at the time of the order to save you high alterations costs but you will still need alterations for perfect fit and we take no responability for any size or measurement changes that occur after we order your dress.
Fittings
When your dress arrives, you will come for your fitting so you can see your dress for the first time and try it on. This is the time for you to say if you are happy with everything we have provided for you and this is the time to say if you are not. Once you have left our bridal shop, we are no longer responsible for any issues regarding your dress.
Recommended seamtress
We will give you our recommended seamstresses details so you can contact her directly for your alterations. We cannot guarantee that the seamstress will be able to fit you in if you have left it too late to book and you will need to find another if she cant help. Our recommended seamstress is not employed by us and works independently and we are not responsible if you are not happy with any work she has done.
Keeping an open mind when customising
When you are wanting a wedding dress or bridesmaid dress made you will need to keep an open mind as sometimes the dress may seem a bit different to you than expected (For an example) if you have customised a dress, you will have not seen it in the flesh beforehand so please understand this, the dress will be made according to your instructions in the best way possible.
If you saw a smaller sample in the shop but then its made in your size and you are a bigger bride it may look different on you to how it looks on smaller or bigger size mannequin so we ask you to understand this and not come back to us saying it looks different to the shop sample which may have not been your size that you saw or tried on or pinned into. The dress will be made to your proportions and the seamstress will be able to adjust if neccessary.
Collecting your dress
All dresses must be collected from our bridal boutique within 3 months from the time the dress arrives with us. Any dresses not collected within 3 months despite us messaging you to collect will be deemed refused and your dress/dresses will go back up for sale without any money due to you.
Refunds
It is industry standard that all sales are final, this includes off the rack dresses or ordering to be made brand new. Any deposit or money paid along with our signed agreement is a binding contract and there are no refunds and no exceptions. The balance is due in full for any dress once you are measured 6 months before you receive your dress. Once you pay your 60% deposit 9 months before your wedding date, it's non refundable as your fabrics will be ordered straight away, however once your deposit money is paid you will have 24 hours to cancel the order for a full refund. A cash refund is not possible for change of mind, cancellations, postponements, size changes or not liking a dress once it arrives, NO exceptions.
World events and delays
World events like covid and lockdowns...Unfortunately dresses may be delayed if sudden lockdowns occur, or our couriers are delayed, these matters are out of our hands and we are not responsible or obligated to give you a refund. We will do our very best to make sure you receive your dress on time.
Contract signing...
I the bride/bridesmaid have read all terms and conditions of ordering at Carolyn Anne's Bridal and have agreed to the following... I understand that i'm not getting a "Made to Measure" service and that my dress/dresses will need alterations for perfect fit once it arrives. I understand that i am responsible for any size or measurement changes once my dress/dresses are on order and i am responsible for any issues regarding my dress/dresses once removed from the boutique. I Also understand that once my dress has been paid for i'm not entitled to a refund of any monies paid and the full balance must be paid on the scheduled time of 6 months before i receive my dress.
Signed by the customer..